Taraplay Terms and Conditions — Your Rights and Responsibilities, Explained Clearly and Simply

By using the taraplay website or mobile app, you are considered to have agreed to these Terms and Conditions. Please read this document carefully before using our services.

Taraplay is an online gaming and betting platform operated for users in Bangladesh. These Terms and Conditions constitute a legal agreement between taraplay and the user.

These terms are written in Bengali but have been drafted in accordance with internationally recognized legal standards. If any section is unclear, please contact our support team — they'll walk you through it in plain language.

Taraplay reserves the right to modify or update these terms and conditions at any time. Users will be notified via email or in-app notification. Continued use of the service following any changes constitutes acceptance of the updated terms.

To register an account on taraplay, you must meet the following requirements. Providing false information during registration is strictly prohibited and may result in account suspension.

• You must be 18 years of age or older — registration by minors is strictly prohibited.
• Each person may register only one account — multiple accounts from the same phone number or device are not permitted.
• The name, phone number, and ID information provided at registration must be accurate and up to date.
• Keeping your account password secure is your responsibility — do not share it with anyone.
• If you notice any suspicious activity on your account, report it to Support immediately.

Taraplay may request a copy of your National ID, passport, or driving license for identity verification at any time. Failure to provide this information may result in temporary account restrictions.

Depositing and withdrawing funds on taraplay is simple, fast, and completely secure. We support Bangladesh's most popular mobile banking methods.

• The minimum deposit amount is ৳500 — deposits can be made via any supported mobile banking method.
• The minimum withdrawal amount is ৳1,000 — identity verification must be completed before withdrawing.
• Withdrawals are typically processed within 15–30 minutes of the request being received, though processing may take up to 24 hours in some cases.
• Withdrawals can only be made to the mobile banking number used at the time of deposit.
• In cases of suspicious transactions, taraplay may place a hold on withdrawals and conduct an investigation.

If a deposit fails but funds have been deducted, contact support immediately with your transaction reference number. We will resolve the issue within 24 hours.

If a duplicate deposit is made or funds are sent to the wrong account, taraplay will arrange a full refund. A bank statement or transaction screenshot will be required as proof.

Taraplay offers a variety of bonuses and promotions. Each bonus comes with its own terms, which are clearly communicated before the bonus is claimed. General bonus rules are outlined below.

• The welcome bonus is available to newly registered users only — each person is eligible once.
• To withdraw bonus funds, you must meet the applicable wagering requirement (typically 5–20x).
• Bonus validity is typically 7–30 days — any unused bonus will expire at the end of the validity period.
• Multiple bonuses may not be used simultaneously unless explicitly permitted.
• Bet limits on bonus funds may apply — details will be specified in each individual offer.

For referral bonuses — once the person you referred makes their first deposit on taraplay and places the required amount in bets, your referral bonus will be credited. Full details are available on the Rewards page.

Taraplay is committed to maintaining a fair and impartial gaming environment. The following activities are strictly prohibited and will result in immediate account termination.

• Creating multiple accounts to claim bonuses or other benefits.
• Using software, bots, or automated tools to play games.
• Attempting unauthorized access to another user's account.
• Using taraplay for money laundering or any other illegal purpose.
• Exploiting system vulnerabilities or technical glitches for unfair advantage.
• Engaging in harassment or abusive behavior toward other players or staff.
• Operating an account using another person's identity or financial details.

Taraplay's cybersecurity team monitors for suspicious activity around the clock. If an unusual pattern is detected, an account may be automatically flagged and placed under review.

Taraplay believes gaming should be a source of fun — not addiction or financial hardship. That's why we actively promote responsible gaming.

• Any user can set daily, weekly, or monthly deposit limits on their account.
• Use the self-exclusion feature to take a break from gaming — from as little as 1 day up to a permanent exclusion.
• Reality Check feature — you'll receive periodic reminders of how long your session has been active.
• If signs of gaming addiction are detected, taraplay may reach out to the player directly.

Taraplay never encourages anyone struggling with gaming addiction to play more. Our goal is to foster a healthy, sustainable gaming culture for the long term.

Protecting your personal data is our top priority. taraplay uses SSL encryption and modern data security technology to keep your information safe.

The information collected at registration is used solely for the following purposes:

• For identity verification and account management purposes.
• For processing deposits and withdrawals.
• To keep you informed about bonuses and promotions.
• To ensure the safety of the platform.

Taraplay never sells your personal information to third parties. However, we may be required to share certain information with relevant authorities due to legal obligations. For more details, please see our Privacy Policy Read.

Taraplay reserves the right to temporarily suspend or permanently close any account under the following circumstances. Users are generally notified before an account is closed; however, immediate action may be taken in cases of serious violations.

• Violation of any provision of these Terms and Conditions.
• Failure to provide identity verification documents within the required timeframe.
• If there has been no account activity for an extended period (more than 12 months).
• Involvement in fraudulent or illegal activities.
• Account closure requested by the user.

If an account is permanently closed for reasons other than a rule violation, any remaining balance will be refunded. However, if the closure is due to fraud or prohibited activity, the entire balance may be forfeited.

Taraplay takes all user complaints seriously. If you have a concern or complaint, please follow the steps below.

• Step 1: Contact our support team directly via live chat — most issues are resolved right there.
• Step 2: If your issue isn't resolved via live chat, send a detailed complaint by email — include any supporting evidence such as screenshots and transaction IDs.
• Step 3: taraplay will provide an official response to email complaints within 48 hours.
• Final Step: If a resolution cannot be reached through direct discussion between both parties, the matter will be referred to a third-party mediator.

In any dispute, taraplay's own game logs, transaction history, and server records will be treated as the definitive evidence. For issues caused by technical errors, taraplay may offer compensation subject to investigation.

Taraplay may update or modify these terms and conditions, in part or in full, at any time. Users will be notified of any changes via app notification or email.

• Updated terms take effect 7 days after they are published.
• Continued use of the service after any changes constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you must request account closure within 7 days.
• Only the latest version of these Terms and Conditions is in effect — all previous versions are no longer valid.

For any questions regarding these Terms and Conditions, visit our Help Center or contact Support directly. We're always here to help.